Refund & Cancellation Policy

• Campaigns are paid in advance for a set term: a 7-day campaign, or one or more exact 30-day periods.
• A 7-day campaign never renews automatically.
• A 30-day campaign can be bought as a fixed term that simply ends, or as an ongoing campaign that continues every 30 days until you stop it.
• The optional ad-creation service is a separate one-time charge of $20 and never renews.

Once your paid advertising period has begun, that period is non-refundable. If your campaign is set to renew automatically, you can stop future renewals at any time from your campaign page, and no further charges are made.

Stopping automatic renewal does not create a refund of the period you are currently in. Your ad continues to run through the end of the period you have already paid for, unless Voltage Visible determines otherwise for operational reasons.

If you cancel after paying but before your advertising campaign has begun, the advertising placement charge is refunded in full. The separate optional $20 ad-creation fee is handled as described in the next section.

A campaign cannot start until approvable advertising creative is in place. If your campaign has not begun because usable creative has not been supplied, the advertising placement charge remains refundable.

If you purchased the separate $20 ad-creation service and we have already begun work on your design, that $20 fee is non-refundable. If work on the ad-creation service has not begun, it is not treated as non-refundable.

Screens and venues can change. If a selected venue or screen becomes unavailable, we will first work to resolve it by offering a comparable replacement advertising placement, or by extending your campaign to make up the unavailable advertising time.

We cannot promise an exact replacement venue, and a replacement will not necessarily have identical traffic or performance. If neither a comparable replacement nor an extension is reasonably available or acceptable, we refund the unused portion of the affected advertising placement.

If a verified Voltage Visible or network technical problem causes purchased advertising time not to run as intended, our primary remedy is to extend your campaign to make up the verified missed advertising time. Where that cannot reasonably be done, we provide a prorated refund or account credit for the verified missed portion.

This applies to verified service failures. We do not guarantee advertising performance, impressions, leads, sales, or business results, and this policy does not cover dissatisfaction with advertising results.

If you believe you were charged twice, or that another billing error occurred, contact us with your order details. We will investigate and correct verified billing errors.

Where a refund is approved, it is returned through the original payment method where applicable, by our payment provider. Timing after we issue it depends on your bank or card issuer.

Voltage Visible
401 NW 1st Ave, Ocala, FL 34471
United States
(352) 234-3343